Remote Monitoring and Management (RMM)

 

Pro-Active IT is committed to delivering secure, fully-managed IT environments. Our solutions are directed by a dedicated virtual Chief Information Officer (vCIO) who is supported 24 hours a day, 365 days a year by over 600 elite-certified technicians in our Network Operations Center (NOC). The Pro-Active IT team constantly monitors and manages the health and security of every device on your IT network. We immediately investigate, identify and remediate potential problems – often before you even realize there’s an issue.

24x7x365 Help Desk

 

Pro-Active IT services include 24x7x365 help desk support.

Our help desk service is a seamless extension of our remote monitoring platform. When you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it. Our U.S.-based help desk provides 24x7x365 support that is available via phone, email or web-based chat. In addition, our technicians can remotely access an end-user’s computer to quickly diagnose and resolve issues to help maintain employee productivity.
With our 24x7x365 protection, you can enjoy:

  • Complete peace of mind
  • A customer-focused support team
  • 24x7x365 monitoring, management and support
  • Internal and external threat protection
Your Trusted Technology Expert

 

Business challenges don’t usually fall into neat categories – they’re specific to a threat or a need faced by a company. At Pro-Active IT, we seek to understand your specific challenge, identify risks and provide you with effective IT solutions for your company. Our team of vCIOs leverage technologies to address your business goals and execute strategies that will grow with you.

Staying current and competitive in business often means re-evaluating technologies and business solutions. Our vCIO team will help manage your technology deployment with their expertise and experience. They’ll ensure the technology is integrated into your business solution to advance your business goals and make sure the job gets done right.

Our management of your IT environment includes monthly reporting and quarterly reviews. We work with you to develop short- and long-term plans based on your specific business needs, growth plans and industry and technology advances.